15 Old Hope Road, , Kingston, 5, Jamaica
Established January 2004
Fusion BPO Services INC is an international BPO company. Fusion BPO always assures in offering the highest level of productivity. The services provided by the company are outbound and inbound call centres, tech support services and back-office services to name a few. Some of the other services we provide are:
- Non Voice
- Live Chat Support
- Collection Services
- Automation Solutions
- Quality Assurance
- Work -at-Home Solutions
Fusion delivers to these industries:
- Financial Services
- Consumer Packaged Goods
- Utility / Energy
- Travel, Hospitality & Transportation
The company has over 6,000 employees spread across 16 locations in 8 countries and has been operating for over 30 years. Their clients are of great renowned and span over many industries
Fusion believes that the innovation and analytics will permit the optimisation of the BPO industry, and have developed the robotic process automation, artificial intelligence, machine learning and the chatbot to mention a few.
Fusion is HIPAA Complaint and ISO 27001 furthermore we have received many awards and certifications, a member of NASSCOM and won the Most Impactful System Award by Global Workforce Management Forum.
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